Privacy Policy

We may collect the following types of personal information:

• Personal details – your name, contact information (phone, email, address), and date of birth
• Health information – information relevant to your psychological assessment and treatment, including mental health history and current concerns
• Referral information – details from your GP, paediatrician, or other referring practitioner
• Medicare and billing details – Medicare number, NDIS details, and payment information necessary for processing claims and invoices

We collect personal information in several ways:

• Directly from you – when you make an enquiry, complete intake forms, or during the course of your appointments
• From referring practitioners – such as your GP, paediatrician, or school psychologist, when they provide a referral
• From other health professionals – with your consent, we may receive information from other professionals involved in your care

We collect and use your personal information for the following purposes:

• To provide psychological assessment and treatment services
• To manage and schedule your appointments
• To process Medicare claims and invoices
• To communicate with your referring practitioner and other health professionals involved in your care (with your consent)
• To comply with our legal and professional obligations, including record-keeping requirements

We take the security of your personal information seriously and have measures in place to protect it from misuse, interference, loss, and unauthorised access:

• Clinical records are stored securely in Halaxy, our practice management system, which uses encryption and secure Australian-based servers
• Electronic records are protected by encryption and password-protected access
• Any physical records (if applicable) are kept in locked storage with restricted access
• Access to your information is limited to authorised personnel involved in your care

We will only share your personal information with your consent, except where required or authorised by law. We may share information with:

• Your referring GP – to provide updates on your treatment progress (with your consent)
• Medicare or NDIS – for the purpose of processing claims and billing
• Other health professionals – involved in your care, such as psychiatrists, speech pathologists, or occupational therapists (with your consent)
• As required by law – for example, where we have mandatory reporting obligations relating to the safety of children or other individuals at risk

You have the right to:

• Access your personal information held by us
• Request corrections to any information that is inaccurate, incomplete, or out of date
• Withdraw consent for information sharing at any time (noting this may affect our ability to coordinate your care)

To make a request regarding your personal information, please contact us using the details at the bottom of this page.

In line with the Psychology Board of Australia's guidelines and legal requirements, we retain clinical records for the following minimum periods:

• Adult clients – a minimum of 7 years from the date of the last entry
• Child clients – until the client turns 25, or 7 years from the date of the last entry, whichever is longer

After the retention period has passed, records are securely destroyed.

Our website does not collect personal information unless you voluntarily submit it through our contact form. When you use the contact form, we collect only the information you provide (such as your name, email, and message) for the purpose of responding to your enquiry.

We may use Google Analytics to collect anonymised, aggregated usage data (such as pages visited and time on site) to help us improve the website experience. This data does not identify you personally.

If you believe we have breached the Australian Privacy Principles or have a concern about how we have handled your personal information, we encourage you to contact us first so we can work to resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact us: